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TM
Tim M

1 reviews | Active since Jun 2018

10 Jul 2018, 09:10

Pathetic service after freezing funds

5 weeks ago fnb froze R10 000 in my account, accusing me of a ********** transaction. I sent them proof the following day, proving the transaction was legitimate. The amount still remains in suspension. I understand the need for investigation but this is now beyond rediculous. I have had NO follow up or feed back. I think my only option now is to approach the banking ombudsman. Please could fnb respond and explain what is going on.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jul 2018, 09:59
Official

Hello Tim Maguire,

We are sorry that your experience prompted you to contact us with a complaint.

We apologise for the inconvenience and frustration this has caused you.

Please refer to the e-mail sent to you to enable us to investigate this matter.

Regards,

Hello Peter Complaints Team

*** (option one)

TM
Tim M's update11 Jul 2018, 05:59
Reviewer Update
Hi. I am currently traveling and dont have computer access. Please resend mail to **********
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jul 2018, 09:46
Official

Good day Tim Maguire,

We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with your Id number and FNB account number. When responding please select Private Reply to hide your personal details from the public.

Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.

Regards,

Hello Peter Complaints Team

*** (option one)