Pathetic service.

Looking at your rating it's definitely time to change banks.

A month ago I had PG glass to repaires at my home, on completion I made a card payment and thr FNB machine loaded for 10 minutes (we had no loadshedding at the time) so eventually I paid cash and he wrote my cash payment in the book. About 30 minutes after the technician left I received a notification that my card payment went through. I then called FNB and they advised me to log a card payment dispute which we did together on the FNB app. I heard nothing for three weeks then contacted FNB to find out the progress. I was then told I cannot call the department that handles these types of disputes so I emailed them. No response for a week then I'm met with the most unhelpful department I've ever come across. First they tell me I need to go to PG glass, I then advise it's been weeks and I followed FNBs instructions l, I'm then told I need to submit proof of payment and communication with PG glass, which I supply. They then day my proof of Payne t is not a slip (it's written in his book as it was mentioned to be a fing card payment) I supply communication where PG glass says they are aware of the double payment and I advise with all confidence FNB will sort out the transaction.

What a joke I not have to a month after tell PG glass that FNB said they will assist go back to them to find out the process of getting a refund for FNBs mscine not working.

Pathetic service.