Pathetic service

I am so disappointed in FNB i have not subscribe tot his dating site that cost me nearly a R1000,00. I was curious and register and before you could go any further you had to provide your banking details. I want my refund i am single now and did not even go onto that website further. I have cancelled it becuse i have asked them for a refund and they said i must cancel it. Now no refund really? How can they not help me? Ask the site then if i was on that site ever??? After payment was made. Please help me out here i will really change banks and i am with fnb for 38 years. I would suggest to reconsider this really now.