PATHETIC SERVICE

POOR PATHETIC SERVICE !!!!!!!!!!. I am beyond frustrated at the level service received or the rather the lack of service received from FNB. I have a simple enquiry. I really don't think i am being unreasonable. Since last week wednesday i am still waiting on a response. There is a R99.00 deducted from my account for a few months now. All i want to know what this deduction is for as i cannot recall. Secure chat function on the chat is a waste of time initially spoke to Bridgette which tells me to call Short term insurance> mind you she gives me a number that does not exits. The chat is ended an i am sure it was on FNBs side. I speak to Patrica, Miyelani and Caroline. The chat keeps disconnecting. I call Short Term insurance as per suggestion from FNB agents. They cant help me as THEY cant pick up anything. Was then told to call LAW ON CALL. Law on call then request me to send 3 months bank statement. This was done, then received a call from LAW on call they dont have access to my account. Then gave me number for account enquiries. I call Account Enquiries and then was again referred to short term insurance. Which i done. How can both departments not have access to my back account and statements. Then agent Pulng Mohala in account enquiries want me to call short term insurance AGAIN. I requested he escalate this. This was last week thursday and i was promised a call in 24 hours. Still nothing. No man. I am beyond furious. The deduction reference is FNB INSURE FNB ***6 R99.00. And no I AM NOT STAFF. I want you to go back and check my calls and records of my chats with agents and see if i am over reacting.