PATHETIC SERVICE

This is my 2nd review for FNB in less that 1 week. Believe me I don't like doing this. I have never dealt with a bank that does not have so much sense of urgency. I can't get anything from anyone. I app**** for a further bond. Even after telling the consultant that I have receive an offer from another bank and actually sending the offer to FNB, nothing has been done. I am being sent re-advance forms to sign but no electronic signatures are required. I am at home, just had surgery a week ago. I have submitted everything online and it has been okay, now I am required to go out of the house, with my operation, I can't drive due do the pain, where am I supposed to get a signature that is not electronic? Where do I print? Even if you were to send the forms to FNB, how will I get there. Your service is pathetic and disgusting. Even after I told the consultant that the other bank is waiting for me to sign the offer, everything is just slow. This is not good .