Pathetic Service

Dear FNB,

I would like to express my dissatisfaction with regard to your debit order department. My debit orders went off on the 15th and there was one which went off twice and the company says they can’t reverse it as it has not cleared on their side. I called FNB on Monday, 18th November 2019, to enquire about this and was informed to wait for another 24 hours for my debit orders to clear. I checked today 20th November 2019, after more than 48 hours and still nothing has changed.

FNB could you please improve on your services and be the Bank that you claim to be. You can’t have clients complaining on every little thing but still you do nothing to demonstrate that you are an organisation readying itself for 4IR.