PATHETIC SERVICE

FNB Clearwater is absolutely pathetic! I was upgraded to a private account with promises of services that I can not use. I spent an hour on the phone going round and round and round trying to get hold of Avis Point to Point, eventually I got through to a lovely lady who was able to tell me that I do not qualify for the benefits because I have not been on the specific plan long enough. This is not what was promised to me by the consultant (Thabang) who helped me. They were more than happy to take the EXTRA R180 service fee I am paying for this service, now no one can help me. I was advised by Bongi to go and see the direct manager, and when I got to the branch there were NO managers, not a single one who could assist me, because they are offline. They were not even willing to phone a manager for me, they only kept saying we are offline. I am in Customer Service myself, and I would NEVER leave my shop without a senior manager present, EVEN IF WE WERE OFFLINE! How do you run a functioning business like that? And when I made a fuss they all kept looking at me like I am in the wrong, when they are REFUSING to give me the customer service I deserve!!!! THE CUSTOMER IS ALWAYS RIGHT, HAVE YOU NEVER EVER HEARD OF THAT! PATHETIC!