PATHETIC SERVICE

Dear FNB.

The service as a Premium Account holder is absolutely shocking.

I got an SMS on 30/07 stating there was ***** on my credit card. I called the credit card ***** department (number on the sms)

FNB :-) Possible ***** detected on your credit card (***X). Call ***. FNB a div of FRB Ltd Card ..6019. 30JUL 12:54

FNB -)Your Credit Card is blocked, Please call our ***** dept on *** / *** to confirm authenticity of a transaction for R6424.82 at PAYPAL PIPO

I was advised that I should fill outva dispute form as I had previously used the merchant. I filled out the form and sent it back on 30/07. I sent it to the email address on the ***** claim form - ***

I didn't receive any feedback since. I called and I keep getting transferred from department to department with no assistance. I have called numerous numbers with no assistance - *** / *** / *** / *** / *** and spent hours of being transferred. According to the system there is a block on my credit card but there is no dispute.

The secure chat isn't helpful either, I started a chat at 10am and didn't recieve any feedback when I was transferred to the dispute team for an hour. I ended the chat and had to restart the chat again.

When the dispute took place, the amount was under pending, the amount has now left my account and I still don't have any feedback on what is going on. I have checked all my email folders.

I am actually appalled by this service and to be very honest I don't think I would recommend FNB to anyone going forward. As a premier account holder, I would expect better customer service instead of being pushed around like a starter around a table.