Pathetic Service

On the 17th of September I called in to make a reversal. On the 18th I sent an email to say that I was not happy with the service and the agent misinformed me. She said the reversal was done but I received an sms saying the reversal will be done in 40 days. No one ever called me to respond to my review or my rating. On the 11th I called and spoke to Vinolia, who kept on interupting and correcting me about the banks's teminology. She advised that she will copy me to the email she is sending. I have never received any email. I then sent an email to complaint and got a automatad responce. I wanted to be assisted without me causing ant drama. It is clear that FNB looks at their customers and grade who gets the first preference and who is important. I am taking my complaint further as I can see you are not willing to assist me.