Pathetic service

I started a new job and wanted to build a profile therefore I went to FNB. Excited about my new job i decided to apply for a Fusion account and a credit card. Both accounts I was qualified for but its been a nightmare! Whilst the accounts were open they were not activated with the credit facility. I went into the Gateway branch where I was told to submit my work contract which I did. This was uploaded and days later the call centre and secure chat mentioned that the documents was outstanding I was then told to email my contract which I did. They delivered my credit card but again with no facility, I have a fusion account with no card because FNB will not tell me if I am able to have one or not. To date I have transferred over R8000 into my cheque account and had to maintain another bank account because I do not have a bank card or the facilities I app**** for. This bank is the most dismal bank. Nobody is accountable or answerable they all give the same answers has if they on a script. I do not understand how they send you a credit card with paperwork outstanding load the account on your profile and tell me they still awaiting documents. After this entire nightmare and asking for an update the call centre contacted me this morning telling me my rummeneration isn't on the contract when its on the first page of my contract and my letter of appointment. They are beyond considerate and due to this mess its now caused more issues with my travel arrangements. Seriously FNB your work ethics is questionable and will never promote this bank. I expect my issues to be resolved within the next 48hrs or just close my accounts so that I can find a better bank with a better service.