Pathetic service

Fnb service levels are atrocious, this complaint is two fold. 1. FNB has delivered my bank card to the wrong province, I went to branch, I have contacted customer service on three occasions and after being on hold for 45 minutes each time the bank card is still in KZN and the problem not resolved. 2. My wife and I do all our banking with FNB, our cheque account, loans, and Bond is held with FNB. I took my three children to FNB Northmead to open bank accounts for them and I was turned away by a lady known as Beth. Beth does not know the difference between siblings and children, she keeps insisting that my children are my siblings, I was told to get proof from another bank because the Bond account held by FNB cannot be considered as proof of residence. I find this to be completely unacceptable, so I cannot open an account for my kids because I chose to do all my buisness with FNB. How pathetic is that? I don't have accounts at any other bank or any clothing stores., so they don't have a solution for me