Pathetic Service

FNB is one of the worse banks ever. I have been trying to assist my mother in law whom is a pensioner to get her FNB to close her credit card for quite some time now. She is an 83 year old lady and has literally been walking to FNB several times and stand in long queues to get this sorted, however they make promises that the card will be closed, but as soon as her pension is paid into her ABSA account FNB deducts R750 instalments from her account. She doesn't owe them a cent but they keep insisting to deduct this debit order. When it get's returned to ABSA it's R750 less bank charges. The account is still not closed and a few weeks ago they advised her that it will be closed in 5 working days it's now nearly a month already. I sent them an email on behalf of her and 3 weeks ago they said I must send the banking details they need to transfer the money to which I did and she is still waiting on her money to be returned. FNB are ****** and is deducting money from pensioners who are at the bottom of the food chain in SA. FNB should be ashamed by they treat their customers. Why is it so difficult to close this account she does not want or need. Please somebody assist to get her money back and bank charges reversed. She has also approached ABSA several times to put a stop to this debit order but they say they can't assist only FNB can stop it, they as useless.