Pathetic service

I have been using fnb for many,many years and I've never received such pathetic service! My card expired on the 30 April,I received an sms on the 26th April stating that my card will be delivered to the boom street branch. I went there today and they had to call dsv because my card isn't there,It's out for delivery and I'll get an sms when they have it. It is now 15:37 I've called dsv,I've contacted the call centre and no one can tell me where the card is. The call centre said it takes 3 to 5 working days! I leave for my honeymoon on Monday,with no valid card. How am I supposed to purchase things??? Not all stores accept the virtual payment. I am so stressed!!! I don't understand how a card that expired on the 30 April still hasn't been delivered and today is the 3 may.