Pathetic Service

Pathetic service from FNB! Client of ours had a credit card related issue, sent numerous emails to N Radebe, K Molobela and M Plaatjies with two responses in over 6 months. Got in touch with Byron from credit card complaints who undertook to assist, its been 3 weeks and no response. If this is how FNB responds to attorneys who have issued summons against them, I can't even begin to imagine how they treat lay person customers!