Pathetic service

Im really disappointed with the service i received from FNb today. I have struggled to have my overdraft limit reduced to R0 and for it to be cancelled. I have spent more than 2hours between secure chat and their call center and i habe been sent from pillar to post. I dont know why it is so difficult to cancel and overdraft with them, its a mission and a half. The cherry ontop was the rude banker, a. R Bheki Radebe from the gold suite who just plainly refused to assist me and just told me to go to the branch. Im not sure what is it that can be done at a branch that cannot be done by the call center agents. You have just lost a client FNb because im moving all my accounts to abank that values its clients.