Pathetic Service

What has become of proper service, I'm 39 weeks pregnant collecting a bank card takes over 30 minutes just to get to a consultant, then the consultant cannot find the card, its not even month end. Where are the days that elderly and expecting moms got some sort of preference. I've been with FNB so many years but this is appalling honestly. The ticket sequences make absolutely no sense, the turnaround time at a consultant is non existent, FNB kolonnade branch