PATHETIC SERVICE

I am extremely appalled by the service i have received from FNB i order a new debit card on 21/06/2021, their policy/ turnover time is 5-7 working days. I have been in contact with your secure chat which is extremely helpless and pointless, as you can never get straight answers. today the 01/07/2021 i still have no card, i received an sms 2 days ago staing my card would be delivered today, this morning i get an sms saying tomorrow. I'm still expected to pay R 120 for my card but get no service or help whatsoever. why must i as a client be inconvenienced due to the lack of service on your side. I keep getting told there is an issue with the card department, again how is that my problem, you still charge me full bank fees and fees to replace a card nevermind your turnover time has lapsed.