Pathetic Service

FNB insurance is by far the worst Insurance provider I have ever dealt with. Omphile who was the agent assisting has been by far the most *********** agent I have ever dealt with. She ignores emails refuses to call me back with any feedback or updates. I have requested for her manager to call me and to date no one has. I logged the call on the 27th December I was advised in 24 hours and assessor would contact me, this never happened, due to it being festive I was understanding towards the delays. However when I followed up on the 3rd of January I was advised the service providers only open on the 6th of January. This was never stated when I logged the claim. I struggled to get in contact with Omphile and used chat bot and the agent advised they have sent a request to her to call me to date no call at all from her I called again on the 7th as she did not call me or get an assessor to call me. I spoke to another gentleman very helpful who advised he emailed my complaint to Omphile and management team. I requested someone calls me with feedback by 11am which was a reasonable timeline. Around 2pm still no call or email I sent a follow up email go no response at all. Finally yesterday the 7th evening I get a call from the assessor to set up a time to come out and he advised he only got notified of my assessment call out 10mins before he could call me. Today the 8th Omphile still has not called me back nor has anyone in management called me despite this complaint and lack of service. This is not the first time I have experienced this with FNB Insurance as last year I had the same experience when I had logged a claim for my TV to which they rejected my claim after weeks of back and forth stating it was wear and tear on a TV due to no maintenance. Honestly this was the first time I ever heard of something like this the agent actually had the nerver to advise me that if I said my tv fell they would have honored the claim. I will be definitely moving everything I have from FNB as the only reason I changed providers was because I bank with FNB Under private banking to which now I see absolutely no benefit of being a private client.