Pathetic service

Once again FNB is disappointing. I still have not received any feedback from my previous complaint which I noted on Friday (27th Jan). Received a call on Monday to say that someone would call only to receive a call to at someone else would call. This morning I received an SMS to say my mortgage protection plan has been deactivated and I need to reinstate within 30 days. This is unacceptable from FNB. I am so highly disappointed that I feel I need to take this to the banking Ombudsman