Pathetic Service

I took out a policy for my home contents insurance on the 8th of February, the debit order was sent to the wrong bank account, i contacted fnb to check and correct the details and this happened on 5 different attempts and all the debits were unsuccessful at multiple tries, this is affecting my credit score, I contacted them on the 24th and spoke to Janice who advised we should cancel and sign a new policy, and the debit once again is failed,

I CALLED TODAY AND ASKED TO SPEAK TO A MANAGER AND WAS ADVISED HIS NOT AVAILABLE OR HIS RUNNING AROUND.

ACCORDING TO TCF 6 YOU ARE NOT COMPLYING No unreasonable post sale barriers

Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint

I asked to be put through to the cancellation department and they transferred me to another team who later dropped the call

PLEASE CAN SOMEONE CALL ME TO RESOLVE THIS OR CANCEL THE POLICY AS YOU DONT NEED ME AS A CUSTOMER

REGARDS AN UPSET CLIENT