Pathetic service

***** was committed on my first national bank account on the 24 August 2024 i have contacted the bank ***** department where Beverly Nukeri was assigned to deal with my case only after a month after reporting my case i was contacted by her i have phoned promised she will phone me back send emails it keep on bouncing back i even spoke with her supervisor who is samantha Malgas promises half my case was solved i have try again no.luck no regular feedback i feel if she reacted quicker the matter could have been resolved i contacted fnb ***** department the same day of the ***** to stop the transaction to thyme bank which was not done