Pathetic service

Pathetic service from the Fiduciary Department. An estate has been lodged with FNB since March 2021. There has been no communication unless we chase directly. The person that initially handled the estate resigned during the course of 2022. This was not communicated to us. After months of attempting to contact said person, I finally got a hold of the manager, Yasmin Basha. The account had not moved for months and was only transferred to another agent after me picking this up. I have now been trying to contact the newly assigned person to no avail. Calls go answered, e-mails bounce back or are ignored, by both the agent and manager. Very disappointing service from a supposedly reliable financial institution. I will not use this service again and will definitely not recommend FNB Fiduciary to anyone.