Pathetic Service ,

I have banked with FNB for practically my entire life. But the service that i have received of lately has been absolutely pathetic and disappointing to say the least. I took a temp loan on the 6 May 2023 of R662. Unfortunately my car got ****** in Aug 23' and I am applying for for credit for a new car. Unfortunately on my ITC report this R662 is showing on my report as something I pay every month. I contacted FNB Services via my messenger on my FNB app on the 10 Sept 2023. Continually messaging them back and forth throughout this time. Only to receive a letter on the 20 Sept 2023 with the incorrect amount. I messaged back and called with same response we will send new one within 3 to 4 working days . I messaged once again and now have been told that will take another 4 working days. Which they don't ever stand too. I am disgusted to say the least with the pathetic service . This letter is something i desperately require because of myself applying for credit. What goes on, since when did your service drop so low...…????????????? My patience has run out now.