GS
Gregory S

1 reviews | Active since Dec 2016

04 Dec 2016, 10:19

Pathetic Service

<p>I've been trying to sort out my FNB Cheque account for the past 4days with no avail. There are more than enough funds available but when i need to withdraw or make a purchase - insufficient funds. This morning i received sms saying my account is in excess...I've made numerous calls to FNB in the last 4 days but is tranferred everytime during a period of 1hour. This is costing me money and wasting my time. Pathetic Service...think its time to reconsider my banking service provider.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Dec 2016, 09:11
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)