Pathetic Service
<p>Can I give 0 stars? As an existing FNB customer I am not very happy. Went to your branch in The Grove Mall, wanted to get info on opening a savings account for savings above R100 000. After seeing the long que and the slow service of your "excellent" staff, I thought to myself lets just wait and see. Got to the front and asked about savings acount options and was told to go onto the website, all info is there. Seriously? I know the info is on the website, I wanted taylored info according to what YOU can provide for ME. Will take my business and my existing accounts somewhere else thank you. Thanks for showing how much you care FNB :) Please, go fly a kite. Will make sure I never direct anyone who wants to save into your direction. </p>
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Why would you need my ID number if I wasnt even helped? They did not ask for anything from me, simply told me to go to the website, so giving my ID wont help squat. The point is you should teach your staff some manners for crying out loud. And this is an issue all over South frica, not only in your The Grove branch. I have seen plenty customers complain on hellopeter, yet you guys simply give automated responses. If your stafff dont like their jobs, give them to people who are willing to take pride in their work. I take pride in my work, I am not so-called "privelaged" but I do my work with a smile and am proud of the difference I make. THAT is why I am successful, and that is why I will REMAIN successful in life, not because of anything else. All over S.A people who want to work get shown the door because they are not "previousy disadvantaged" or whatever nonsense. This is what you get when you just shove anybody into a job because they think its a RIGHT to have one. I think you know what you can do with your account.
Why would you need my ID number if I wasnt even helped? They did not ask for anything from me, simply told me to go to the website, so giving my ID wont help squat. The point is you should teach your staff some manners for crying out loud. And this is an issue all over South frica, not only in your The Grove branch. I have seen plenty customers complain on hellopeter, yet you guys simply give automated responses. If your stafff dont like their jobs, give them to people who are willing to take pride in their work. I take pride in my work, I am not so-called "privelaged" but I do my work with a smile and am proud of the difference I make. THAT is why I am successful, and that is why I will REMAIN successful in life, not because of anything else. All over S.A people who want to work get shown the door because they are not "previousy disadvantaged" or whatever nonsense. This is what you get when you just shove anybody into a job because they think its a RIGHT to have one. I think you know what you can do with your account.