Pathetic service

<p>I settled my personal loan with fnb on Thursday the 4th of November. Then I gave them 2 days for the funds to reflect. When I call requesting a paid up letter I was told I will only get it after 45 working days, when I requested to speak to her manager she refused and didn't want to give me their contact details neither! what nonsense is that? The act states that it must be granted to a consumer within 3-5 days. I called again and spoke to Nombeko ref no. ********** 273 she promised to send my request and that I must call back in 48hours to find out the status. I called this morning the 11th Nov and spoke to Khosi ref no. sccr3cmxa ********** ********** 127667 and she tells me about 45 days again. I told her I cannot wait that long and she says it's business rule. So FNB goes against NCR act now? When I ask when will they update credit bureau then she says after 45 days, where the hell do they get that? The ACT clearly states that credit provider must update credit bureau in 7 days after the acciunt has been settled. Im furious. I need this letter to apply for my bond. FNB is pathetic. I'm going to the ombudsman straight if they dont resolve this asap!!!</p>