Pathetic Service

<p>It is SHOCKING how the level of service has dropped at FNB. First they changed my pricing option on my account without notifying me. I queried this 3 times and no one could help with reversing the charge.</p> <p> </p> <p>Second, we moved our bond from Fnb to Nedbank, the bond was settled and we had a credit of about R16K which was supposed to be paid back to us after they have done their recons.On the R16K they decided to pay back about R4K.Our monthly debit order went off. When i phoned Fnb to enquire i was told the funds will be paid back within 48hours,Since their reconciliation did not make sense because if we had a credit balance of about R16K and they deduct their interest of R4K, we supposed to get about R12K back,besides the debit order that was taken also.When i queried this i was told to send a statement of which i did. i dont think they even looked at the statement because the respondant just said, the debit order was unpaid i must check my statment, of which i attached the statement and there is no unpaid there.</p> <p> </p> <p>if there is someone who knows what they are doing, can they please help sort out this situation and credit us what is supposed to be paid to us. We will remember to move remaining bond and close off everything we have with Fnb, clearly customers are being taken granted of. We will remeber to tell our friends as well.</p>