lL
liverpoolfc L

1 reviews | Active since Jul 2016

28 Oct 2016, 09:09

Pathetic Service

<p>i recently changed my cellphone number as my phone was lost but was found so i changed the cellphone number with fnb. I called in today too have my cellphone number changed too my original number as i found my phone.The consultant refused too help me even though i passed the authentication.She advised i go too the bank too change it.Honestly i dont have time too get too a bank and wait in long lines.This service is pathetic </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Oct 2016, 12:12
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)