PATHETIC SERVICE

<p>I app**** for a credit increase. On 18 Oct the requested documents were forwarded. On 25 Oct i phoned to enquire aboutnthe status of my application only to be informed that they have received my documenst. I was informed the the matter was esclated on Thursday. The esclation was then esclated. On the same day i received an email stating that one of my payslips was required., which was attached on the 18th. I called on 26 Oct to enquire why they are requesting information that has already been furnished. The lady then confirmed that it was indeed submitted and she will esclate it again. Anothet 24 to 48 hour wait. Had the first person attending to my request took the time to read the documents this would not be the position. Waiting more than a week for a credit increase is pethic. </p>