Pathetic Service

<p>Today i went to the branch to collect a new card as my card is lost. The people in the branch sent me around from pillar to post. Eventually they told me i have to go draw money at the atm - via cardless banking. i asked to order a new card - but i got told to wait 3 days to get a temporary card. but - i was sent to 4 different people, and then i still had to go to another que for a temporary card. I had to take lunch earlier to go to the bank. and explained i have already been at the bank for almost 1 hour. nobody cared. they just kept sending me around. where is the advertising iro their excellent service and delivering a card??? what a waste of my time with staff that dont know how to deal with clients. This service is pathetic and maybe i should just change my bank. Can someone who actually cares please contact me urgently.</p>