PATHETIC SERVICE

<p>I ordered a new debit card on 26 September and asked for it to be delivered to the branch as I was travelling overseas the next day.</p> <p>I duly received an sms from the bank informing me that the card was available at their new Menlyn Main branch - no directions, no indication on what floor only an address. When i finally found the bank, I tried to get into the bank but the door was locked. I tried another door and it was also locked. I turned to the FNB lady dressed in FNB uniform who was chatting to some workers outside the bank and asked her where could I enter the bank. O, she told me, you can't go in because we're offline and all the doors are locked. Why did she not tell me this when I arrived at the Bank? Why did I have to ask HER what's going on, if her sole purpose at the time was to tell clients that the bank was closed.</p> <p>Having wasted my time, I then went into my banking profile on the internet and submitted a complaint to FNB and told them what I had written above. I then requested that they deliver the card to me, as I do not have the time to drive up and down to the Bank hoping that they will be online!</p> <p>This is more than 10 days ago, and to this day, I have NOT HAD A RESPONSE from FNB.</p> <p>This is the bank who brags about their excellent service, but when push comes to shove, they are just as pathetic as the other banks they put down!!!!</p>