PATHETIC SERVICE!

<p>Good Evening,</p> <p>Firstly, allow me to say that you customer service is ABSOLUTELY PATHETIC! Called them yesterday morning, was on hold for over 5 minutes, when a consultant eventually answered, spoke for less than a minute before being transferred to a different department. Mind you I contacted the Premier Banking line and the consultant was somewhat irritated by my query.</p> <p>When transferred, I was greeted by another agitated consultant. By this time i was on hold for over 12 minutes speaking to a consultant for not even 2 minutes. I was then transferred again and after then being on hold for another 5 minutes I dropped the call. I actually thought someone would call me back but to no avail.</p> <p>I need you to reverse the amount debited from my account as per the screen shot attached as I am unable to do and I did not authorize this debit from my account. The worse part is I called your department 3 months ago asking for your assistance as I would like to have the oustanding amounts settled but AGAIN your refusal to assist came to the forefront. I was handed over to debt collectors and lawyers who I contacted as well offering a monthly payment to assist in settling this and they too REFUSED to assist.</p> <p>AFTER all this now you debit my account without my consent and then refuse to reverse the amount due to legal implications? What happened to getting authorization from me first? Why now would you do this when i approached you 3 months ago and you refused to help me now you want to help yourself to money in my account??????</p> <p>Please reverse this amount IMMEDIATELY!</p>