Pathetic Service

<p>I deposited a cheque from ABSA Monday the 3rd and was advised that with special clearance it will take 3-4 working days, it's now Sunday and nothing has cleared. FNB did not bother to contact me and advise regarding this matter, I had to call them Friday to check up on this and was advised that the request was sent to ABSA and there's been no response, I understand that but I don't bank with ABSA, FNB made the commitment to me and they did not honour. You claim to understand entrepreneurs yet you don't understand the importance of cash flow, I don't ask for special clearance because I want to, I don't like the charges that comes with it but I have to do it because cash flow for start-ups is everything. I've been depositing these cheques from the same client and not a single one of them was ever dishonoured, all I'm asking for is that someone from FNB takes ownership and clear my funds and sort the mess with ABSA but can my business not be held hostage by the lack of communication between you and ABSA. Your systems should notify you when a chq meant to clear is not doing so in 4 days and you were supposed to follow but you guys only started following when I the customer started complaining, this is pathetic,I'm really disappointed.</p>