Pathetic service

<p>I have a business that uses mostly coin from 10c to R5, I visit the branch daily for coin to pay out to my customers.For the past 3 weeks the branch could not give me any coin except for R5 and 50c, I have to go to Standard Bank and even they are struggling because they now have to provide for FNB customers as well. When asked why they don't have coin, they reply that they forgot to order coins. The past monthend weekend the branch did not have cash in any of the 3 atm machines from Friday the 30th customers had to draw theircash and salaries at the Standard Bank ATM, which is unacceptable because now the extra cost of using another banks atm is for the customer. I went to the bank this morning and couple of minutes ago, not only could they not give me coin, but all of the 3 ATM machines are outof order and out of cash so I had to draw inside, again at an extra cost to me. When I asked the man the manages this branch what the problem was he was very rude and gave me answers like an ATM in a town 42km away from Amersfoort was bombed and that is why they don't have cash for the machines. I asked for his managers number, he just threw his hands in the air, left me where I was and went to back office. I asked the teller for the number, but when I phoned the manager I was told that she does not speak to customers. I cannot do Internet Banking as the internet cubicle that they have is in the area where all of the customers pass and sit, this is unacceptable as there is no privacy and other customers can see everything that I do on my account, they advertize wifi but it isn't available. I have been banking with FNB for years and I have never been treated this way, they are disrespectful and the service is bad.</p>