1 reviews | Active since May 2014
Pathetic service
<p>I was at the branch to deposit cash in the ATM earlier today. the machine swallowed my card and I immediately advised the bank staff. I was told to wait outside the teller area for Arisha to assist me but she never showed. I came back moments later and was told my card would be cancelled and I need to wait 5 days for a new one and I would have to come all the way back to collect it. They had a really dont care attitude and passing the buck from one to the other. "FNB how can we help you?" They never bothered helping me!!! Im moving to Nedbank!</p>
Good Day Mr Desai,
Thank you for taking my call earlier.
Kindly be advised that I have logged a formal complaint for you please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant manager to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint **********
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day Mr Desai,
Thank you for taking my call earlier.
Kindly be advised that I have logged a formal complaint for you please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant manager to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint **********
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)