Pathetic service

<p>Sigh....</p> <p>After the pricing change in July i started getting charged per transaction on my Smart account. I queried this with my banker Arthi who assured me that this was an error and would be reversed. End of July the money for the charges goes out and i call again to find out what is happening. I am informed that my account has been changed to an Easy account (no communication whatsoever sent to me for this). I lookup the pricing for this Easy account and it is not what i have been charged and i call my banker again and she informs me that i am being charged for a funeral policy that i never signed up for. So i get charged R76 for a R46 account plus the ectra R36 for the individually charged transactions. I still to date haev not had this resolved despite the numerous calls and emails to may banker (really am not seing the value of this "premier service i am paying so much for"). Arthi promises me she will look for other options for accounts that will work out better for me and never gets back to me.</p> <p> </p> <p>I eventually get frustrated (as any patient customer would) after waiting for answers that never come over a mnth later. So i request to have my accoutn downgraded to a gold acount and for the smart accoutn to bechagned to an encore gold. Gues what? No response (so much for premier huh!), so i patiently email for a response only to get a one liner saying i will get a response. To date still ot response and no feedback. I could swear that i am the premier banker not the client from the number of follow up calls and emails i have had to send through. PLease get your act together and refund my money and change my account accordingly. I do not think these are difficult requests. I am downgrading as i have never got the value i am supposed to receive from this premier banking service that i am paying for.</p>