Pathetic Service

<p>I sent a message on Monday, via your website and online banking, with instruction to please downgrade my credit card account. </p> <p>I get an email notifications stating that somebody will be in contact with me to get this resolved.</p> <p>I finally got a call but there was some problem with your systems, therefore the lady couldn't requote me. She did however commit to calling me back. Yes, sure! Still waiting!</p> <p>I called in on Wednesday and was transferred between departments. After 15 minutes I decided to drop the call.</p> <p>Another call on Thursday from one of your agents to tell me that there is an issue with my eBucks and do I want to upgrade my Cheque account. Are you out of your mind after the service I have received!</p> <p>I have decided to close my credit card as I am now done with the patheitic attitude from your agents as well as your ridiculous processes and service! </p> <p>Can someone please call me?!</p> <p> </p>