Pathetic Service

<p> I have been a client with FNB for years and have always had access to the slow lounge. Recently i used the slow lounge and discovered that I was charged for this. Upon contacting FNB, I was told that I had to have a credit card as well as a cheque card to qualify and that no correspondence had been sent to me as I was an employee of FNB. I ceased to be an employee in 2013 and informed FNB of this. I had also app**** for loans etc, in the interim and had given in my new employers details. FNB failed in their duty to advise me of their new Ts & Cs which they are obligated to and instead have been very rude and dismissive towards me since then. Had I been aware of the new conditions, I would never have utilised the slow lounge as I have no need for a credit card! FNB deperately needs to change their slogan as they are the furthest thing from helpful. Their staff are ***********, unfriendly, ******** and dismissive. I demand a complete refund of the amount as they have failed in their duty to keep me updated of their new conditions. Loyisa - RR ********** 4506 should be reminded of her position and should be sent on a course to learn customer s****s.</p>