Pathetic Service

<p>I recieved sms notification that i need to KYC my account. To this i responded by uploading the documentation to the Online banking platform on the 07/07/2016. Yesterday i recieved and sms stating my account will be placed on hold if this documentaion is not uplaoded. I called in to the service center and was advised that the documents were received and that my account will not be placed on hold. To my embarasment whe i went to make a purchase my card got decline. I called the bank again and this time was told my KYC documents was not received. I want someone to call me and explain what went wrong. I want a formal complaint logged against the consultant that **** to me and i want that call pulled and sent to me. if i dont receive a response by close of business today, will go to the ombudsman to take this further.</p>