1 reviews | Active since Jul 2016
Pathetic Service
<p>My debit & credit cards have expired. I've received calls from the courier companies during the course of last month, made arrangements but never recieved my cards. My cards are now expired and I am unable to access my accounts.</p>
Good day rivan-harideo,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is 957729 and 957741.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Good day rivan-harideo,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is 957729 and 957741.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Hi Melinda,
I am really disgusted with FNB's service lately.
My monthly payments off my credit card have bounced due to the expiry of the card. I am without cash for the last ten days. I was promised that my cards would be delivered first thing, this morning. It is now after 10:30 and I haven't even received a call yet.
I am considering closing my accounts now, after so many years.
Hi Melinda,
I am really disgusted with FNB's service lately.
My monthly payments off my credit card have bounced due to the expiry of the card. I am without cash for the last ten days. I was promised that my cards would be delivered first thing, this morning. It is now after 10:30 and I haven't even received a call yet.
I am considering closing my accounts now, after so many years.