PATHETIC SERVICE!

<p>Ref: RK ********** 8569</p> <p>For the past week I have been going back and forth with FNB regarding a debit card outstanding reversal request with NO assistance from them WHAT-SO-EVER!</p> <p> </p> <p>I withdrew cash from an ATM but did not receive the money. Called in to report the matter and was told to fill in a form and send it with the ATM receipt. This was done on the same day (25th), again on the 27 and the 29th... Today is the 5th of the following month and STILL NO feedback. Needless to say when I call in to the Customer Service line nobody know anything. </p> <p> </p> <p>I changed banks because I though FNB is better than most. I am however starting to wonder if I made the right decision. </p> <p> </p> <p>Extremely dissappointing...</p>