Pathetic Service

I have had the most disgusting service from FNB lately. I am finding this very hard to explain without bursting into tears. I have been with FNB for years and have always had great service until now. I have an FNB Life policy with was put into action due to my retrenchment nearly six months ago. Until now I can not get FNB to stop taking the debit orders off my account or get the refunds from the selected accounts. I will either get hung up on, put on hold until the phone goes dead, transferred to someone else who will have to hear my story all over again only to tell me to hold until I get cut off again. PATHETIC SERVICE, I am tired of phoning each department begging for my refunds and to stop taking the debit orders off my account only to get SHOCKING service and NEGLECT, if you don't believe me check your recordings. Who checks your quality service and your customer service standards ?????. FNB have fast become the WORST bank I know. With such hard times ahead for most people now days SHAME ON YOU FNB