PATHETIC SERVICE

on the 6th of January 2020 I logged a dispute for a debit order (older than 40 days) I did not get any feedback up until I decided to call the customer care line on the 21st of April and I was assisted by Ntwanano Nkuna. She asked me to resend the forms her so that she could escalate the matter to her team leader. I did not get any further feedback from her and I then tried to follow up with her via email on the 13th of May, she did not respond to my email . I then sent her another email on the 1st of June and she still did not respond, I called the customer care line again and spoke to another agent who promised to pass the message on to Ntwanano. this matter has been dragging from the 6th of January without any resolution and on top of that my emails are being ignored. This is such shocking and disgusting service from FNB, what is it that I have to do to get assistance????