Pathetic service

I app**** for a new sim swap and to port my current number to FNB a week back. I only got confirmation from Vodacom that I requested to port my number. Since applying for the sim, I never even got confirmation from FNB that the transfer has gone through or when my sim card will be delivered. Today I get a call from my younger sister to tell me that RAM courier service has tried to contact me to deliver my sim.I was not even given a reference number for my application. I am not sure on which number they contacted me on, next thing I get that my request to port to FNB has been cancelled. There was no communication with me whatsoever regarding this. I am appalled at this poor and ridiculous service from both FNB and RAM.