Pathetic service

FRIDAY MORNING 26 NOVEMBER 2021 Me; "Please get someone that has a clue with whats going on at FNB to contact me. I have serious problems with the fact that I am "regarded" as a private client but the only thing happening here is costs with no assistance from this bank that I've been with for more than 2 years now. I will not hold a minute longer on a phone and be put through division to division where no one apparently knows for which division they work. Thank you otherwise I just have no other choice but to transfer to another bank that will actually be there for their "important" clients. "

Fnb: "Hello, you are now chatting to Liziwe. Kindly note that some of our bankers may be working under supervision in terms of FAIS.

Good Day Mr Burger,

How can i assist you with your query?"

Me:" Last month you're service was terrible as to the fact that twice loan applications just got declined for reasonable amounts that I could afford to pay back and not just that happen I was offered a 21000 TEMPORARY LOAN on app without any of the Kimberley consultants even knowing about it because they thought It was just a temporary one month loan...whereas I had to go read up on it and see for myself that the limit was 10000 for temp loans which I also always pay back in time. The offer just disappeared and it cost me to go and loan money with high interest rates and decreased my score in turn. Now FNB cannot even increase my credit card nor offer a temp loan.... I am experiencing temporary financial difficulties and that is exactly why I need a banks support which I'm paying a pretty penny To each month. I want someone someone that can make a plan for me and actually be there for me to assist. That is obviously why I chose fnb on the 1st place as you seemed to have always assisted but since upgrading to private clients I feel that the service got worse. I need temporary financial assistance till the 17th of December when I will anyways consolidate on everything. I need clear answers from a person that knows what's going on please

Fnb; I have sent through a request to your banker to call you back and assist."

Me;" I cannot be paying interests and interest and costs every month to a bank that just will not assist nor try to when I need it most. I hope I get that call soon and not just yet another standardized answer where I have to go and do my own research again. Have a good day further"

MONDAY 29 NOVEMBER MID DAY

Me: "Good day I'd like to lodge a complaint as I have been told I will be called and up until now nothing. If no contact is I will be lodging an official complaint to the ombud as this is a transgression in the treating customers fairly principal. I look forward to contact from fnb "

Fnb: "Hello, you are now chatting to Patience. Kindly note that some of our bankers may be working under supervision in terms of FAIS.

Me: Please have a look at my conversation with your department on Friday"

Fnb: "I am trying to get hold of your banker so that He may assist.

We do apologize the inconvenience caused. "

Me: "Please do because this is now becoming a problem. I am a financial planner with level NQF5 and have passed my RE5 exam. This is most definitely not how a customer is treated. I will make sure that these problems I'm facing are known to the public as they are probably facing the same issues

Fnb: I am trying to get hold of your banker so that He may assist.

We do apologize the inconvenience caused. "

Me: "It's a struggle to hear from this guy. Please try and sort it out for me as I will not be shouting and there is no one listening. Have a great day"

Fnb: "Noted.

I will try to get hold of him and have him contact you.

Thank you for chatting with us have a wonderful day further."