Pathetic Service

I could have given a zero rating if there was one. My husband passed away on the 6th December 2020. He had a Lifestyle Protection Plan with FNB. On the 12 January 2021 I submitted all the documents that they requested which was read as I received a read receipt. On the 2, 5 and 15 February 2021 I sent e-mails for feedback and even though my e-mails were read i have not received a response as yet to that claim. My husband unfortunately banked with FNB all his life as well. This protection plan he paid for without a default and know when it comes to claim time not a phone call or response to my e-mail. I am glad that all this time he convinced me to bank with FNB that I did not and will not and neither would I suggest my family, friends and relatives to bank with FNB.