Pathetic service

I called FNB today to follow up on a card dispute I had logged around a week and a half ago. The first lady I spoke to at their customer service center was very helpful and said that unfortunately she could see it on the system, but I would need to call another number to find out the status. I called the number she gave me and the lady that answered demanded a reference number and when I told her that I didn't have one; and that the lady I had just spoken to didn't need one and she could see the transaction I was querying without a reference number - she promptly slammed the phone down in my ear. When I called back, I was put thru to about 9 different people, all of whom said no, you are thru to the incorrect dept, please hold for"..." Eventually after a very long time (on my cellphone!!!) I got completely annoyed and I put the phone down. I am disgusted to say the least at the service I received today from FNB.