PATHETIC SERVICE

I need to understand 2 things, trying to get answers but it seems no one can assist so maybe i will get answer my answers here. 1. How is it that I put a stop on one of my debit orders (I make manual payment) which was done at your Galleria branch & on the 29 Dec 2023 the debit order still goes off & now I cant reverse it. 2. I cannot view my debit orders via my PC, was chatting with Themba (digital banking support) who insisted I need to take a FULL SCREEN of the error page to escalate my problem & not just the error code on the page, please advise why a full screen shot & not just the error code?