Pathetic service

I have written a complaint regarding FNB and they contacted me and escalated the matter but there is still no progress and no feedback. My account was out on hold on the 14th and I have been calling them since then until today. They first referred me to an investigator by the name of Mpho Ntsibantu who firstly is e-mailed me an incorrect amount out of the two and then I sent her the documentation I had which was in a form of screenshots. Then later on when I followed up in the next week I was referred to another investigator by the name of Chelsea Borcherds who asked me for documentation with the correct amounts on it. Of which one I had a screenshot and another one I had a screenshot and a email from computicket. Till this day I have not gotten feedback I have to be sending emails to the investigators and chase after them. Honestly this is sad, your service is pathetic. Because how can an account be put on hold for that long and there’s still no feedback on the issue? All I want is for that issue to be solved so that I can close the account iff you can’t solve the issue then give me feedback so that I can report to the banking ombuds that’s all I’m asking for.