JS
Jayanth S
1 reviews | Active since Feb 2022
09 Feb 2022, 10:24
Pathetic Service
I had paid up a revolving loan with FNB and I have been trying to get from them a confirmation of recession of judgement letter. Every time I call their contact center, I am transferred to different departments without any assistance. Each person I chat with, then in turn transfers me to another department. Eventually I was given an email address to address my query and to date no response. Again I called the call center to follow up and the same scenario, more transfers to different departments with no help. To add to this unpleasant experience their staff is unfriendly and rude. For a bank that prides themselves on customer service, you guys have a very long way to go.
Helpful (0)
Replies (1)0
Replies (1)JS
Jayanth S's updateReviewer Update
18 Feb 2022, 09:04So disappointing, over a week later and still resolution to my query. It's shocking that FNB do not have a handle on their historic records. Still waiting for a response, let alone a resolution to my query. I never thought wanting to sort out my issues with FNB would be so difficult and even more disappointing is that they have no interest to help.
JS
Jayanth S's update18 Feb 2022, 09:04
Reviewer Update
So disappointing, over a week later and still resolution to my query. It's shocking that FNB do not have a handle on their historic records. Still waiting for a response, let alone a resolution to my query. I never thought wanting to sort out my issues with FNB would be so difficult and even more disappointing is that they have no interest to help.